Updated September 2019
Download our Privacy Policy and Studio Documents
ONE-ON-ONE, DUET AND SMALL GROUP APPOINTMENT SESSIONS:
A 24-hour notice is required for cancellation of all one-on-one, duet and small group sessions. If you must cancel a scheduled appointment, please notify Excel Pilates or reschedule online at least 24 hours in advance or you will be held responsible for payment in full. If you have a standing appointment, inconsistent attendance could result in the loss of that time slot regardless of 24-hour notice.
5- and 10-session cards are discounted and designed to support regular and frequent workouts. Please take note of the expiration dates. If you know in advance that you will be traveling or have a medical reason, be sure to take that into account when purchasing a new package.
APPOINTMENT SESSION TARDINESS:
Your one-on-one, duet and small group sessions are 50 minutes in length from the scheduled appointment time. If you are late for your appointment, you will be charged for the entire session and will receive the remainder of your lesson only. If you are more than 10 minutes late to your duet or small group appointment session, participation is at the teacher’s discretion.
CLASS REGISTRATION:
You are encouraged to register for classes in advance. Each mat and reformer class must reach a minimum participant number in order to be held. We reserve the right to cancel class 24 hours in advance if it doesn’t meet minimum registration. We also want to make sure that there is a space for you in class.
CLASS CANCELLATIONS:
Reformer Class cancellations must be made at least 24 hours before your scheduled class. You may reschedule the class based on availability and only if you cancel before the 24-hour timeframe.
Mat Class cancellations must be made at least 12 hours before your scheduled class. To get the maximum benefit of your class series, it is strongly suggested that you attend class regularly. If you need to make-up a missed class, you may reschedule the class based on availability and only if you cancel before the 12-hour timeframe.
CLASS TARDINESS:
If you are less than 10 minutes late for a class, please check-in with the instructor before joining in with the class. If you are more than 10 minutes late, please observe the class from the waiting area. This is to ensure your safety. For Level 1 classes or higher, if you are more than 5 minutes late, participation is based on the teacher’s discretion.
Please note that pre-paid individual classes and mat packages do expire. (Please see the rate sheet online and posted at the front desk of the studio)
ADVANCING PILATES LEVELS:
Before advancing to the next level, please seek the advice of your teacher. Advancing to the next level requires knowledge of all previous level exercises by name and the ability to execute them with precision and clarity, in addition to teacher permission.
COURTESIES:
*Please do not bring food or drink into the studio – water bottles only.
*In consideration of others, please turn off cell phones.
*In consideration of all studio clients and participants, please make sure to wear clean socks, clean workout clothes and address personal hygiene accordingly.
PERSONAL BELONGINGS:
Please place personal belonging in cubbies or use hooks located throughout the studio. Please leave chairs free for others to sit in. We have a limited number of locks and lockers available. Please ask the front desk if you would like to utilize a locker. As a courtesy to others, please do not leave your personal belongings in the restroom. Excel Pilates DC shall not be responsible for any article lost, stolen or damaged in or about the studio.
CHILDREN IN STUDIO:
Part of our commitment to every Excel client is to provide a supportive atmosphere in which they may grow, learn and be guided towards a fitter lifestyle. Considering this commitment and our facilities, our policy is that children under the age of 12 are not brought to the studios while you are in session or in mat class. This policy is in place as both a courtesy to and for the safety of all Excel clients.
FOR YOUR HEALTH:
*Avoid eating a large meal prior to class. However, it is important that you are well rested and nourished.
*We strongly advise not smoking. However, if you do, avoid smoking 30 minutes before and after your Pilates class.
*During the colder months, please wear layers so you can keep your muscles warm and be able to shed layers as you heat up.
*If you are sick, we ask that you not attend class and encourage you to stay at home to rest and recover.
*When you practice the exercises at home, practice them in order and in a safe environment (enough cushion for your spine).
*Bring any prior injury information to the attention of your instructor. If you feel any pain or discomfort during an exercise, alert your teacher as they can modify.